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Returns, Refunds & Exchanges
Q. What is your return policy?
Most items can be returned within 30 days, provided they are unused, in original packaging, and meet our eligibility requirements. Electrical parts, special orders, and certain non-stock items may not be eligible.
Q. How do I return an item?
Contact customer service to request a Return Merchandise Authorization number (RM#). Items must be unused and in original packaging.
Q. Do you charge a restocking fee?
Up to a 20% restocking fee may apply unless the return is due to our error.
Q. Can I return an item without the original packaging?
No. Items returned without original packaging will be sent back. Use a separate shipping box or bag when returning.
Q. How are refunds processed?
Refunds are typically processed within 3–5 business days after inspection.
Q. Are shipping charges refundable?
Shipping costs are non-refundable unless the error was on our end.
Q. Can I return a part that doesn't fit my car?
Yes, if the part meets return eligibility. If we made the error, return shipping is covered.
Q. How long does it take to get my refund?
Refunds are issued to the original payment method within 3–5 business days of receiving the return.
Shipping & Delivery
Q. When will my order ship?
Most orders placed before 2PM CST ship the same business day unless otherwise noted.
Q. Where do you ship from?
We ship from multiple warehouses. Most orders originate from our main facility east of Nashville, TN.
Q. Which carriers do you use?
UPS, FedEx, and USPS, depending on location, size, and speed.
Q. Do you guarantee delivery times?
No, carrier delivery times are not guaranteed once the item ships.
Missing, Damaged, or Incorrect Items
Q. What should I do if my order arrives damaged or incorrect?
Report within 5 days. Submit a photo of the item, packaging, and shipping label. Additional verification may be required.
Q. What if tracking shows delivered, but I didn’t receive it?
We are not liable after carrier marks as delivered. Contact the carrier and check with neighbors or building management.
Warranty & Coverage
Q. What kind of warranty do your parts come with?
Most parts have a 2-Year/24,000-mile Limited Warranty. Bison Performance parts include a Limited Lifetime Warranty.
Q. Is the Bison Performance warranty transferable?
No. It applies only to the original purchaser and vehicle.
Q. What if I sell the vehicle?
The warranty becomes void if the part is transferred or the vehicle is sold.
Q. Do I need documentation to file a warranty claim?
Yes. Proof of purchase and possibly technical documentation or photos are required.
Privacy & Account Security
Q. What personal information do you collect?
Your name, contact details, and billing information - used for order processing and support.
Q. Do you share my personal data?
No. We only use your information to process orders and comply with laws.
Q. How is my credit card protected?
All transactions are encrypted and processed through PCI-compliant systems. We do not store full card numbers.
Product & Fitment
Q. How do I know if a part fits?
Use our fitment tool by entering your vehicle’s details on the product page.
Q. Do I need my VIN?
Not required, but helpful to verify compatibility if needed.
Q. What is a core charge?
It’s a refundable deposit. Return the old part to receive your refund.
Q. What if a part is discontinued?
We will notify you with alternatives or issue a refund.
Ordering & Payment
Q. What payment methods are accepted?
Visa, MasterCard, American Express, Discover, PayPal, and select financing providers.
Q. Can I use multiple promo codes?
No. Only one promo or discount code may be applied per order.
Q. Do you offer financing?
Yes, through third-party providers like Affirm or Klarna, depending on your order and location.
Taxes & Core Returns
Q. Do you offer tax-exempt or wholesale pricing?
No. Please visit ShopStock.com for business accounts and tax-exempt ordering.
Q. Do I have to pay sales tax?
Yes, it is collected based on your shipping address and local regulations.
Q. How do I return a core?
Follow the instructions included in your order or refer to our Returns page online.
Account & Preferences
Q. Do I need an account to order?
No, but having an account speeds up checkout and provides order tracking.
Q. How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions.
Installation & Tech Help
Q. Do parts come with instructions?
Not guaranteed. Some manufacturers include guidance; others do not.
Q. Can I install parts myself?
Installation should be done by professionals or per the manufacturer's instructions. We do not provide technical support.
Inventory & Availability
Q. What does “Ships in 1–2 days” mean?
The item is in stock and typically leaves our warehouse in 1–2 business days.
Q. Can I reserve an out-of-stock item?
No, we do not accept backorders or reservations for out-of-stock items.
International Orders
Q. Do you ship internationally?
No. We currently only ship within the U.S.
Q. Will I pay customs or import duties?
If international shipping becomes available, duties will be the buyer’s responsibility.
Order Changes & Support
Q. Can I cancel or change my order?
Only if the order has not been packed or assigned tracking. Contact support immediately.
Q. How do I contact customer support?
Via email, live chat, or our Contact Us page. Responses are typically within one business day.
General Questions
Q. Do you have a physical store?
No, we are an online retailer only.
Q. How can I track my order?
Log into your account and check the Order History section.
Q. Is your website secure?
Yes. We use SSL encryption and PCI-compliant payment systems.
Q. Are your parts OEM or aftermarket?
We offer both. Product pages indicate the type.
Q. Can I filter parts by vehicle?
Yes. Use the fitment tool on our site to view compatible parts.
