We value your business and are committed to providing quality European automotive parts, along with fair, transparent policies. This policy outlines our standards for returns, refunds, exchanges, cancellations, and related concerns or questions, and is designed to ensure a smooth and transparent process for both our customers and our business. By outlining clear standards for returns, refunds, and exchanges, we aim to minimize confusion, reduce delays, and provide consistent customer support to get you what you need when you need it.

1. Standard Returns & Refunds

• Item must be unused, uninstalled, and in original, undamaged packaging
• Returns must be initiated by contacting customer support
• A restocking fee of up to 20% may apply
• Original shipping charges are non-refundable
• The customer is responsible for return shipping unless the issue is confirmed as our fault
• Refunds are issued to the original payment method after inspection and approval

2. Return Eligibility

• Returns must be initiated within 30 days of delivery
• All returns require a Return Merchandise Authorization (RMA). Unauthorized returns may be refused
• Once approved, items must arrive at our warehouse within 30 days of receipt of the RM #
• Returned items must be in resalable condition, with all parts and accessories
• Returns showing signs of installation, wear, or damage will not be accepted

To initiate a return simply contact our customer service

3. Non-Returnable Items

• Installed, used, or test-fitted parts
• Electrical components (e.g., sensors, ECUs, modules)
• Custom orders or items marked Final Sale
• Items without original packaging, labels, or accessories
• Opened filter kits, gaskets, or any part potentially contaminated

4. Core Returns

Certain products are sold with a core charge, which is a refundable deposit required by manufacturers to incentivize the return of used parts (cores) for remanufacturing or recycling.

How to Return a Core

• Contact Customer Support First: All core returns must be initiated by contacting our customer support team to obtain return authorization and instructions.
• Use the Original Packaging: Ship the core in the original box or packaging that came with the replacement part, whenever possible.
• Ensure the Core Is Complete and Undamaged: The returned core must match the original part and be rebuildable. It must not have any cracks, burns, or broken casings. Excessive rust or physical damage may result in rejection or a partial refund.
• Drain All Fluids: Cores must be completely drained of oil, coolant, or any other fluids before shipping. Failure to do so may result in disposal or environmental fees.
• Include Order Information: Place your invoice or order number inside the package to ensure proper processing.
• Return Within 30 Days: The core must be received within 30 days of the original delivery date to qualify for a refund.
• Shipping Costs: Customers are responsible for return shipping costs unless otherwise noted at the time of purchase or return authorization.

Core eligibility requirements

• Match the original part purchased
• Be in rebuildable condition (no major damage, excessive corrosion, or missing components)
• Be received within the 30-day return window

If the core is not acceptable or is returned late, we reserve the right to deny the refund or issue a partial refund.

When will I receive my core refund?
Once your core is received and inspected, the refund is typically processed within 3–5 business days and issued to the original payment method.

5. Return Shipping

• Customers are responsible for return shipping unless the return is due to our verified error.
• Items must be securely packaged.
• We are not liable for items damaged during return transit due to inadequate packaging.

Carrier-Confirmed Deliveries

• We are not responsible for lost or stolen packages after carrier confirmation of delivery
• Claims of non-receipt are not eligible for refunds if marked delivered
• Customers should verify address, monitor tracking, and use secure locations

6. Fitment Responsibility

Customers are solely responsible for verifying part fitment. Returns due to customer error may incur restocking and shipping fees. We only cover return costs if we shipped the wrong part or listed incorrect specifications.

7. Restocking Fees

A restocking fee of up to 20% may apply for returns resulting from customer ordering errors, change of mind, or failure to verify fitment.

8. Refund Details

• Refunds issued within 5–7 business days of approval
• Non-refundable shipping unless our fault
• Deductions for restocking, missing parts, or damage
• Bank processing times may vary
• Email confirmation will be sent once processed

9. Order Cancellations

Orders must be canceled before a tracking number is issued. Refunds are processed within 5–7 business days of approval.

10. Other Refund Scenarios

Refunds may be issued for duplicate charges, unavailable items, incorrect shipments, or delayed deliveries, handled on a case-by-case basis.

11. Damaged, Missing, or Defective Items

Report issues within 5 days. Provide photos and order details. We may request further proof before processing.

12. Warranty Returns

• Contact support and provide sales order, part number, return reason, VIN, and mileage
• Buy a replacement first
• Return must be received within 30 days of RMA
• See Warranty Policy for more

13. Exchange Policy

We do not offer direct exchanges. Customers must return the item and reorder. Approved exchange scenarios include fulfillment or defect errors.

14. Return Fraud & Verification Policy

Returns are inspected and verified. Fraud or tampering may lead to rejection or additional documentation requests.

15. Chargeback & Dispute Policy

By ordering, you agree to our return policy. Unauthorized chargebacks may result in account suspension or legal action.

16. Reserved Rights

• We may update this policy without notice
• We may limit returns or require proof for claims
• We may refuse service due to abuse or fraud

17. Product Specifications & Supplier Disclaimers

We strive for accurate listings, but supplier/manufacturer changes may cause variation. Substitutes meeting the same standards may be used. Country of origin discrepancies do not qualify for returns.

18. Still Need Help?

Contact our Customer Support Team with any questions before or after your order.

Important Return Policy Notice

Return terms may differ by site and customer type. Contact support to confirm the policy that applies to your order.

Disclaimer: eEuroparts.com is owned and operated by Newparts, Inc. All returns, refunds, exchanges, and warranty claims are processed by Newparts, Inc., the parent company of eEuroparts.com.